Retail Industry Expertise

Accelerating Retail Transformation and Customer-Centric Operations

Merlin partners with retail companies to modernize operations, enhance customer experiences, and optimize supply chains. Our expertise in Cloud, Data & AI, SAP, Cybersecurity, and Digital Transformation help retailers deliver innovation, efficiency, and agility in a rapidly evolving market.

With Merlin, retailers gain scalable teams, expert consulting, and technology solutions that drive measurable business outcomes—from e-commerce and omnichannel operations to inventory and customer analytics.

Key Solutions & Capabilities

Omnichannel Retail & Customer Experience
  • E-commerce platform integration and modernization
  • Personalized shopping experiences powered by Data & AI and GenAI
  • Customer loyalty and CRM optimization
  • SAP Customer Experience (CX) and Fiori apps
Supply Chain & Inventory Optimization
  • Demand forecasting and inventory planning using predictive analytics
  • Warehouse management and logistics optimization
  • SAP S/4HANA supply chain modules and integration
  • Automated order processing and fulfillment
Digital Transformation & Modernization
  • Cloud migration and infrastructure modernization for retail systems
  • AI-driven analytics for merchandising, pricing, and promotions
  • Process automation with RPA to streamline operations
  • Cybersecurity for IT, POS systems, and customer data protection
Staffing & Team Support

Merlin provides on-demand retail expertise to accelerate digital and operational initiatives:

  • SAP Consultants: S/4HANA, ECC, BTP, Fiori, and Retail-specific modules
  • Data & AI Experts: Analytics, predictive modeling, GenAI, and business intelligence
  • Cloud & DevOps Teams: Retail system modernization and integration
  • Cybersecurity Specialists: IT and POS system security, compliance, and risk management
  • Project & Process Teams: Program management, operational optimization, and TaaS squads
Why Retailers Choose Merlin
  • Deep retail industry experience across omnichannel, supply chain, and digital operations
  • Flexible engagement models: onshore, offshore, nearshore, and Team as a Service (TaaS)
  • Rapid deployment of skilled teams with SLA-backed service delivery
  • Proven track record in complex, high-volume, and customer-centric environments
  • Outcome-focused delivery aligned to business KPIs and customer satisfaction

Transform Your Retail Operations with Merlin

Merlin helps retailers modernize technology, optimize operations, and deliver superior customer experiences while ensuring security, efficiency, and scalability: info@merlinsol.com | +1-832-476-7045