Testimonials
Merlin’s integration expertise was a game-changer for us. As we expanded from 4.8 to over 10 million meters through acquisitions, we faced the daunting challenge of unifying a wide range of meter technologies. Merlin (through their former company) delivered a custom integration layer that seamlessly connected MELCO, Landis+Gyr, Itron, Honeywell, and even proprietary meters—without requiring costly replacements. This solution saved us millions in hardware costs and gave us the flexibility to scale quickly. Eight years later, it continues to support our growth and modernization strategy.
— Executive, Major Japanese Utility
Merlin Solutions delivered exactly what we needed—fast. Within two months of placing a highly skilled network contractor, our systems were optimized, and our Director of Infrastructure was very satisfied with the Contractor. What impressed us most was the initiative taken by the contractor who went beyond his role, auditing and repurposing idle hardware and laptops across the organization. His work saved us tens of thousands of dollars and eliminated the need for new purchases for couple of years. Our CIO summed it up best: ‘This contractor is paying for himself—and then some.
— Executive, Houston-Based Clean Energy Startup
Merlin Solutions helped us automate our HR onboarding and offboarding processes at a critical time. Within three months, they delivered a seamless framework that ensured compliance, reduced manual workload, and eliminated the need to expand our HR team. The system paid for itself by mitigating risk and boosting operational efficiency.
— CIO, Houston-Based Oil & Gas Enterprise
Merlin Solutions didn’t just implement our integration tool—they elevated our entire process. Their team uncovered overlooked workflows, delivered seamless upgrades, and created documentation so thorough it became our training bible. With ongoing support and quarterly updates, they’ve helped us maintain consistency, save time, and achieve operational excellence.
— Senior Manager, Integration Team, Midsize Utility
Merlin Solutions brought in top-tier talent to support our AMI-to-SAP integration, helping us modernize our metering infrastructure with Itron smart meters. Their team didn’t just understand the technology—they understood our business goals. They delivered seamless SAP billing interfaces, automated compliance reporting, and real-time outage alerts that transformed how we operate. We saw immediate improvements in billing accuracy, customer satisfaction, and operational efficiency. Thanks to Merlin, we avoided compliance penalties, reduced truck rollouts, and saved millions in operating costs. Their expertise turned a complex integration into a strategic win. The talent they provided were not only SAP experts, but they had many years of working with utilities.
— Project Lead, Midsize Utility
Merlin Solutions provided us with an outstanding SAP Basis resource who made an immediate impact. Within weeks, he helped our entire Basis team clear a significant backlog that had been slowing us down for months. More than just technical expertise, he brought fresh energy and a collaborative spirit that reinvigorated the team. His presence boosted morale, improved productivity, and helped us get back on track with critical SAP initiatives. We’re grateful to Merlin for finding us such a high-caliber individual—he’s been a true asset to our organization.
— CIO, $25B Oil & Gas Company, Houston
*”Working with Merlin Solutions has been a game-changer for our retail operations. Their team quickly understood our challenges around inventory visibility, customer experience, and system integration. With their SAP and digital transformation expertise, we were able to streamline our supply chain, improve in-store and online order fulfillment, and gain real-time insights into sales performance.
The results speak for themselves—reduced stockouts, faster replenishment cycles, and happier customers. Merlin didn’t just deliver technology; they delivered outcomes that directly impacted our bottom line. We see them not just as a vendor, but as a true strategic partner in our growth journey.”*
— Director of IT, National Retail Chain
*”Merlin Solutions has been instrumental in modernizing our healthcare operations. Their team helped us streamline patient data management, integrate clinical and administrative systems, and improve compliance with industry regulations. With their SAP and digital transformation expertise, we now have secure, real-time access to patient records and operational insights across our facilities.
The improvements have been significant—faster reporting for audits, better coordination between departments, and enhanced patient care through improved data accuracy. Merlin’s commitment to quality, security, and innovation has made them a trusted partner in our digital journey. We truly value their ability to align technology with our mission of delivering the best care to our patients.”*
— CIO, Regional Healthcare Provider
*”Partnering with Merlin Solutions has transformed the way we run our manufacturing operations. Their team guided us through a seamless SAP S/4HANA migration and helped integrate our production, supply chain, and financial systems into one unified platform. This has given us real-time visibility into plant performance, inventory levels, and cost drivers.
As a result, we’ve reduced downtime, improved demand forecasting, and optimized production planning—leading to faster order fulfillment and significant cost savings. Merlin’s deep industry expertise and commitment to delivering measurable outcomes make them more than a service provider—they are a strategic partner in our growth and innovation journey.”*
— VP of Operations, Global Manufacturing Company
“Partnering with Merlin Solutions has been a transformative experience for our bank. Their deep expertise in SAP and digital transformation allowed us to modernize our core banking operations seamlessly, with minimal disruption to our customers. From regulatory compliance to real-time analytics and process automation, Merlin has been a trusted advisor every step of the way. Their proactive approach, responsiveness, and ability to deliver measurable results have strengthened our efficiency, improved customer satisfaction, and positioned us for sustainable growth in a highly competitive market.”
— Senior Vice President, Leading Banking Institution